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In Partnership with 


Based on guidelines and recommendations from

Committed to Transparency

COVID-19 has brought hygiene standards to the forefront of people’s minds, with 86% of participants in an HRS survey finding that travelers will choose a hotel with a revised COVID-19-driven hygiene standard. Hotels are going to have to assure guests that they have improved hygiene measures implemented.


At HRS, our main priority is to ensure the health, safety and security of our customers and business partners. This is why HRS has partnered with SGS, the world's leading inspection, verification, testing and certification company, to develop the Clean & Safe Protocol.

New label displays in booking tools

Available to all hotels globally

HRS has invited all hotel partners globally to their individual account on the HRS Hotel Audit Portal. 

Hotel partners can easily study the Clean & Safe Protocol and confirm the mandatory measures being implemented effectively and continuously monitored. Where an independent third party has audited the implementation, additional data can be provided easily within the assessment process. 

"COVID-19 has fundamentally changed the world. It remains our priority to ensure our customers' continued health and safety. With this new protocol we help our partners to deliver a consistent standard while enhancing transparency for our customers."

- Tobias Ragge, CEO HRS GROUP

"Rest assured" with the Clean & Safe Protocol:

More than 50 checks in 12 categories implemented with all labeled hotels globally



Physical Distancing

Physical distancing throughout the establishment according to local law


High Touch Areas

Frequent cleaning of public areas and high touch areas (e.g. door handles)


Technical Equipment

Regular control of technical equipment (i.e. air conditioning, dishwashers, laundry machines)


Fitness & Wellness

All fitness and wellness facilities under additional hygiene and cleaning regimes


Supplier Management

Suppliers and contractors controlled to comply with enhanced measures


Meetings & Events

Controlled access and separation of groups and luggage in storage


Staff Training

Revised training programs for employees, suppliers and contractors


Sanitization & PPE

Santizating stations and protection equipment available for staff and guests


Food & Beverage

Contactless food services, available take away options and disinfected cutlery and servers


Management Team

Continuous risk assessment and action planning monitored by the management


Tracing Systems

Tracing for the rapid response in cases of illness of staff, suppliers or guests


Contactless Reception

Avoided queuing and paperless check-in & check-out options available

Created by experts in Quality, Health, Safety and Environment:

Strategic partnership to provide quality and precision made in Switzerland

"SGS, with its unrivalled network of local auditors and inspectors in more than 100 countries, has established globally leading expertise in the area of Environment, Health and Safety. With HRS, their unexcelled thought-leadership an global presence in the business travel sector, we have found a great strategic partner for our Next Normal Solutions to rapidly implement an important standard consistently worldwide."

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- Frankie Ng, CEO SGS

SGS is the world’s leading inspection, verification, testing and certification company, recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world. For more information, please visit:

Easy to understand: 

User-fiendly transparency and normalization across the global hotel portfolio

​A hotel partner displayed with a Clean & Safe Inspected label was assessed to meet the mandatory Clean & Safe Protocol criteria

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The hotel management has confirmed all mandatory measures as defined in the Clean & Safe Protocol are implemented and monitored in the property.

The hotel was inspected by an independent third-party expert who confirmed all mandatory measures of the Clean & Safe Protocol are implemented and monitored. 


COVID-19: Contactless Check-in & Check-out available Smarthotels

Smarthotels provide travelers the modern and secure hotel experience with a fully digital arrival and departure process powered by online payment and paperless invoicing to the traveler's inbox.

The Smarthotel service is offered in addition to the Clean & Safe Protocol and inspection services

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